Our physical store is located at 116 Bank Street in Waterbury CT 06702. We are normally open Tuesday through Thursday from 10:00 AM to 2:00 PM Eastern time. Our online store is open all the time and we ship daily except Sundy and Monday.
We accept Master Card, Visa, Discover, PayPal, personal checks and money orders. If you would prefer to place your order by phone our number is 1-800-474-6728. Our Fax is 203-597-8452. For check or money order our mailing address is:
The Connecticut Store
116 Bank Street
Waterbury CT 06702.
If you have any questions or comments, please just email us!
Shipping & Handling Charges:
Our shopping cart lets you choose the shipping method you'd like best. Our shopping cart will estimate your total S&H charges before you finalize your order. The estimates are based on your delivery location as well as the weight of your items and the shipping methods available. This includes shipments to APO and FPO addresses and most foreign countries. Please understand, these are estimates and we'll personally validate them before we actually charge your account. As always, if you have any questions or concerns please send us an email to Hank@CTstore.com.
For all FPO and APO addresses:
We thank all military and service personnel for their service to our country. We ship to all APO and FPO adresses by USPS Priority Mail.
City = "APO" or "FPO"
State = AE (sent via New York), AA (sent via Miami) or AP (sent via Los Angeles)
Country = US
Zip = 5 digit zip code that corresponds to one of these three cities.
For Foreign Orders:
Shipments to Canada and Mexico ship via UPS or USPS Global Priority Mail. For other countries, we use
Priority International and Express International mail. So far we've shipped 53 foreign countries; the furthest shipment to date is Antarctica!
We send a confirmation email for every order we receive and we ship within 24 hours except on Sunday and Monday. If an item happens to be "Out of Stock", we'll let you know when we expect to receive it in inventory. If you'd like to change your order, you can do that by phone or email, right up until the time the package has actually left the building.
Anything you purchase from us can be returned for a full credit, as long as the item(s) find their way back to us in saleable condition. We'd like to think that 14 days is enough time to decide if an item meets your needs but, if it takes a while longer we're certainly not going to worry about it. If it has been over a month, we'd probably like some kind of warning and an explanation. With Weathervanes and Bovano sculptures, we only ask that you retain the original packing material and pack up the return the same way it arrived. We also recommend that you insure the package so that if something terrible were to happen in transit, there will be no bad feelings as a result. We have never had a returns problem and we'd like to keep it that way.
Our prices match those of our manufacturers who have their own "Factory Store". In many cases, we are the "Factory Store"! When a manufacturer announces a price change, we will publish it as quickly as possible.
The Good Stuff:
We are very lucky in that we have had the opportunity to watch as the products we carry are created. As examples, we've watched in awe as plastic beads become Wiffle® balls. We've tasted the heat when the kiln doors open at Bovano of Cheshire as fire brings a new glass enamel sculpture to life. We've learned how teapots are spun and ornaments are cast at Woodbury Pewter and we've held an original button from the HMS Titanic in our hands at The Waterbury Button Company. Best of all we have met the men and women whose innovation and incredible respect for quality make all these products available. We've become good friends, happily joined together by Made In Connecticut. While we can't yet show you these incredible folks at work, we can offer to show you pictures by email of almost anything they make and if you want information, we've got it or can can get it. Just email me at Hank@CTStore.comwith your request. If you'd like to buy something from The Connecticut Store we'll do our absolute best to earn your trust. In the meantime, on behalf of all the teams from all the companies, especially our own, many thanks for your interest in the products and the people who are Made In Connecticut.
President, The Connecticut Store
Please feel free to send us an email at Hank@CTStore.com for any specific product information, pricing or photos. As the flagship outlet we also respond to wholesale inquires.
The Connecticut Store
116 Bank St. Waterbury CT. 06702
(800) 474-6728 (800) 4 SHOP CT
(203) 753-4121 Phone
(203) 597 8452 Fax